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Frequently Asked Questions

Privacy and Security

+ How do you ensure the privacy and security of customer information?

We take privacy and security seriously. We employ industry-standard encryption technologies to safeguard customer data and ensure secure transmission of information. Additionally, we have strict internal policies and access controls in place to protect customer information from unauthorized access.

+ Do you share customer information with third parties?

We respect the privacy of our customers and do not share their information with third parties except as necessary to fulfill orders or comply with legal requirements. Our comprehensive privacy policy outlines how customer information is handled and protected. You can review our privacy policy on our website for more details.

About Us

+ What is your company's mission and vision?

Our company's mission is to provide exquisite diamond and jewelry pieces that celebrate special moments in life. We strive to offer exceptional quality, craftsmanship, and personalized service to our valued customers. Our vision is to be a trusted destination for unique and timeless jewelry, creating cherished memories for generations to come.

Our Diamonds and Jewelry

+ Are your diamonds and gemstones natural or synthetic?

We offer a wide selection of both natural diamonds and gemstones. Each product listing will specify the origin of the stone.

+ How can I be sure of the quality of the diamonds and gemstones?

We provide detailed descriptions and specifications for each diamond and gemstone, including information about the cut, clarity, color, and carat weight. Additionally, our gemstones are certified by reputable gemological laboratories, ensuring their authenticity and quality.


+ Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our shipping policy or contact our customer support for more information on international shipping options and rates.

+ How long does it take for an order to be shipped?

Diamonds International strives to process and ship orders as quickly as possible. The estimated processing time for each order is mentioned on the product page. Once the order is shipped, the delivery time depends on the shipping method chosen during checkout and the destination.

+ Can I track my order?

Yes, we provide tracking information for all shipped orders. Once your order is dispatched, we will email you the tracking details, which you can use to monitor the progress of your shipment.

+ What are the shipping costs?

Shipping costs vary based on the destination, shipping method chosen, and the total weight of the package. You can view the shipping costs during the checkout process before making your payment.

+ Can I change the shipping address after placing an order?

We understand that sometimes changes need to be made. Please contact our customer support as soon as possible with your order details, and we will do our best to assist you in updating the shipping address.

+ What happens if my package gets lost during shipping?

In the unlikely event that your package goes missing, please reach out to our customer support. We will investigate the matter and work with the shipping carrier to resolve the issue and ensure your satisfaction.

+ Can I have my order shipped to a different address than my billing address?

Yes, during the checkout process, you can provide a different shipping address from your billing address. This allows you to send gifts or have your order delivered to your workplace or any other preferred location.

+ Do you offer expedited shipping options?

Yes, we offer expedited shipping options for customers who require faster delivery. The available expedited shipping methods and their associated costs will be displayed during the checkout process.

Return Policy

+ What is your return policy?

We have a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within a specified time frame. Please refer to our return policy page for detailed instructions and eligibility criteria.

+ Can I return customized or engraved jewelry?

Customized or engraved jewelry cannot be returned unless there is a defect in the product or an error on our part. However, we strive to ensure that all customizations and engravings are accurately represented before proceeding with your order.

+ How long do I have to initiate a return?

To be eligible for a return, you must initiate the process within a specified time period from the date of delivery. Please refer to our return policy page for the exact timeframe and further instructions.

+ Who covers the return shipping costs?

Return shipping costs are the responsibility of the customer unless the return is due to a defect in the product or an error on our part. In such cases, we will provide a prepaid shipping label or

Wedding Page

+ What is the significance of wedding rings?

Wedding rings symbolize the commitment and love between two people who are getting married. They serve as a lasting reminder of the vows exchanged during the wedding ceremony.

+ What are some popular materials for wedding rings?

Popular materials for wedding rings include gold (yellow, white, or rose), platinum, and silver. Each material has its own unique qualities, such as durability, luster, and hypoallergenic properties.

+ Can wedding rings be customized?

Yes, wedding rings can be customized to reflect personal style and preferences. Customization options include selecting the type of metal, choosing gemstones or diamonds, and engraving special messages or dates inside the ring.

+ How do I determine the correct ring size for my partner?

To determine the ring size, you can either discreetly borrow one of your partner's existing rings and have it measured at a jeweler or use a printable ring size chart available online. It's also possible to resize the ring later if needed.

+ Do wedding rings need to match?

There are no strict rules regarding matching wedding rings. Couples can choose to have matching rings, coordinate certain design elements, or opt for completely different styles based on their individual tastes and preferences.

Engagement Page

+ What is the difference between an engagement ring and a wedding ring?

An engagement ring is typically given during the proposal and symbolizes the intention to marry. It is often more elaborate and features a center stone, such as a diamond. A wedding ring, on the other hand, is exchanged during the wedding ceremony and represents the marital commitment.

+ What are the popular gemstones for engagement rings besides diamonds?

Apart from diamonds, popular gemstones for engagement rings include sapphires, emeralds, and rubies. These gemstones offer unique colors and are often chosen based on personal preference or symbolism.

+ What is the significance of the engagement ring's center stone?

The center stone of an engagement ring is typically the focal point and holds symbolic meaning. Diamonds are often chosen for their durability and representation of eternal love, while other gemstones can hold personal significance or reflect the wearer's style.

+ Can I design a custom engagement ring?

Yes, many jewelers offer customization options for engagement rings. You can work with a jeweler to create a unique design, select the metal, choose the center stone, and incorporate other details to create a ring that matches your vision.

+ Is it necessary to spend a specific amount on an engagement ring?

The amount spent on an engagement ring is a personal choice and should be based on your budget and priorities. There is no set rule or requirement regarding the price of an engagement ring. It's important to find a ring that holds meaning and fits within your financial means.

Custom Design Request

Diamonds International wants to help design the engagement ring of your dreams. Fill in the form to receive a quote on your custom design.

Diamond Info

Diamond item # Search a Diamond

Side stones (# of stones, weight, width etc.)

Setting Info

Metal type

Ring size

Budget (not including center diamond)

Links to design I like


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Contact Details

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What's next?

Our designers will contact you as soon as we
have processed your request.
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